NPS Score: Q1 & Q2 2025

We are thrilled to announce that our Net Promoter Score (NPS) for the first half of 2025 is an outstanding 84! This achievement reflects our unwavering commitment to providing exceptional service to our customers. Here’s how our monthly scores have evolved during this period:

Jan 2025 Score

April 2025 Score

Feb 2025 Score

May 2025 Score

March 2025 Score

June 2025 Score

What is a Net Promoter Score?

Net Promoter Score (NPS) is a widely recognized metric that gauges customer loyalty and satisfaction. It is calculated based on responses to a single question: “How likely would you recommend SNMC to your friends or family or to use SNMC again yourself?” Customers are categorized into three groups:

  • Promoters (9-10): Loyal customers who are likely to recommend your services.
  • Passives (7-8): Satisfied but unenthusiastic customers who may switch to competitors.
  • Detractors (0-6): Unhappy customers who can damage your brand through negative word-of-mouth.

The NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

Benchmarking 

NPS averages for the mortgage lending industry typically hover around 60-70. Our score of 84 not only surpasses this benchmark but also highlights our dedication to excellence in customer service.

What Our Customers Are Saying

We are proud to share some testimonials from our valued customers:
“The company is very professional, friendly, and very dedicated to helping you qualify for the best program. They are the best. I really recommend to use the service they provide for your new Home purchase. ” – Belle Ghais
“Caitlan and Tina are exceptional, I haven’t worked with any other mortgage company in the past with anywhere close to the customer service and knowledge that they have.” – William J Carnell

“Very patient, very helpful ” – Chris Roch

“Super fast, friendly, and good service” – Guillermo Ruffino
“Excellent service, it was a very quick process, Bernie was very attentive, he gave us all the necessary information to carry out the dream of buying our house.” – Christian Crespo

A Commitment to Continuous Improvement

As our President and CEO, Andrew Quist, states, “We are constantly striving to make your borrowing experience better, and we want to make your next loan an even better experience.” This sentiment reflects our dedication to not only maintaining our high NPS score but also enhancing the customer experience with every interaction.
As we celebrate this achievement, we remain focused on maintaining and improving our NPS score. We invite our customers to share their feedback and experiences, as it is invaluable in helping us serve you better.

The Bridge Loan Dilemma: What You Need to Know (And Why There’s a Better Option)

If you’ve found your dream home but haven’t sold your current one, you might have heard about bridge loans. Let’s demystify this financing option and explore why newer alternatives might better serve your needs.

Understanding Bridge Loans
A bridge loan is a short-term financing solution that helps homeowners purchase a new home before selling their existing one. Typically lasting 6-12 months, these loans literally “bridge” the gap between two transactions.

How Traditional Bridge Loans Work
• They’re short-term loans with higher interest rates
• Usually require excellent credit and significant equity
• Often come with substantial closing costs
• Typically involve complex approval processes
• Usually require payments on both properties

The Hidden Challenges
While bridge loans can provide a solution, they often come with drawbacks:
Higher Costs: Interest rates are typically several points above standard mortgage rates
Double Payments: You’re often required to make payments on both the bridge loan and your existing mortgage
Time Pressure: The short-term nature can create stress to sell quickly
Strict Requirements: Many lenders have stopped offering bridge loans due to their complexity

A Better Solution:
The SN Cross Collateral Loan* exclusive to SecurityNational Mortgage was developed as an innovative alternative that addresses these common pain points. Our exclusive Cross Collateral Loan offers several distinct advantages. Instead of juggling two mortgages or rushing to sell, you can access the equity from your current home to purchase your next one.

Unlike a bridge loan, this program excludes the mortgage payment on your departing residence, and removes the home sale contingency when buying your next home. You’ll have 6 months to sell your existing home and eliminate the stress of timing two transactions perfectly, giving you the confidence to move forward when the right opportunity comes along.

Making your move in today’s competitive real estate market, timing is everything. While bridge loans were once the only option for buyers in transition, our Cross Collateral Loan offers a more modern, flexible approach. You can make strong, non-contingent offers on your next home while selling your current one on your own timeline.

Ready to learn more about how our Cross Collateral program can help you make your next move with confidence? Contact your loan officer today to explore your options.

Find a Loan Officer

*Only available in certain states.

Building Generational Wealth: Why Homeownership Matters for the Future

In today’s fast-paced world, where apps can deliver dinner in minutes and markets swing by the hour, one investment still stands the test of time:owning a home. While the concept of “generational wealth” might sound lofty or out of reach, the truth is this — every mortgage payment you make, every improvement you add, and every year you hold onto your home… you’re building it.
Whether you’re considering buying your first home or you already have a keychain with your last name on the front door, here’s why homeownership is one of the most powerful tools for creating lasting wealth for your family.

 

What Is Generational Wealth, Anyway?

Generational wealth is the kind of financial advantage that gets passed down — not just enjoyed in your lifetime, but available to your children, and their children too. This isn’t just about money in a bank account. It can be property, investments, or any asset that grows over time. And real estate is one of the most accessible ways for everyday families to build it.

 

Why Homeownership Creates Wealth

1. Equity Grows While You Sleep
Every month you make a mortgage payment, a portion goes toward building equity — your ownership stake in the home. Over the years, that equity grows, especially as home values rise. Think of it this way: rent disappears. Equity stays.
2. Value Appreciation Over Time
Homes typically increase in value over the long haul. Even through market dips, history shows that real estate tends to recover and grow stronger — especially when held over decades. That increase in value becomes real wealth you can access through refinancing, selling, or when you pass on.
3. Leverage & Opportunity
With one down payment, you gain control over a large asset. That’s financial leverage — your 10–20% down gives you 100% of the appreciation. Few other investments offer that kind of return.
Real Stories: How a Home Becomes a Legacy
It’s not just about dollars and cents. A home becomes part of your family story:
  • A couple buys a starter home and upgrades over the years, using the equity to help pay for their child’s college.
  • A grandparent passes down a mortgage-free home, giving their children a head start many never had.
  • A family builds wealth by investing in small improvements over time, then uses profits from a home sale to fund retirement or buy a second property.
This is how wealth gets built — quietly, steadily, one generation at a time.

Already a Homeowner? Here’s What You’re Doing Right

If you already own a home, congratulations — you’ve made one of the smartest financial decisions possible. Now, think long-term:
  • Can you refinance to a better rate or shorten your term?
  • Would a few home improvements raise your home’s value?
  • Have you explored turning your home into a rental in the future?
Even if you’re years away from selling or passing it down, the seeds of legacy are already planted.

First-Time Buyer? This Is Your Doorway

For first-time buyers, the idea of “generational wealth” might feel abstract. But here’s what’s real:
  • Homeownership puts you in control.
  • It sets a foundation for long-term stability.
  • And it creates options for your future — whether it’s growing your family, building passive income, or simply having a space that’s truly yours.

 

Ready to Start or Grow?

Whether you’re just stepping into the world of homeownership or looking to maximize the potential of your current home, know this: The best investment might be right under your roof. Talk to a trusted loan officer, explore your prequalification options, or check out tools like the SNapp Home App to manage the journey with ease. Your future — and your family’s — could begin with a front door key.

 

Looking to start or strengthen your homeownership journey?

Reach out to your loan officer today —to talk about your goals, your next steps, and the legacy you want to build. Don’t have a loan officer yet? Find one here.

What is a Mortgage Affordability Calculator?

In the world of home buying, understanding your financial limits is crucial. Enter the mortgage affordability calculator a sleek digital tool designed to help you navigate the often murky waters of home financing.

At its core, our calculator serves as a starting point, guiding you in determining how much home you can realistically afford. It evaluates your financial landscape, allowing you to assess how much mortgage you could comfortably handle. The calculator takes into account several key factors, including:

 

  • Your income
  • Existing debt obligations
  • The size of your down payment

Buying power

Make informed decisions. According to the National Association of Realtors, understanding your affordability can save you from the heartbreak of falling in love with a property that’s just out of reach. By gaining clarity on your financial situation, you can set realistic expectations and avoid the pitfall of overstretching your budget.

Getting Started

To begin, input your financial details, including your monthly income, current debts, and any upfront cash you have for a down payment. The calculator also considers prevailing interest rates, which can significantly affect your monthly mortgage payments. Based on your inputs, you’ll receive a potential loan amount, home purchase price, and estimated monthly payment.

Try Our Mortgage Affordability Calculator Top Tip

We encourage you to experiment with different financial scenarios. What if you increase your income? What if you reduce your debts? By playing around with various inputs, you can see how your affordability shifts, giving you a clearer picture of your home-buying potential.
Think of it as your financial roadmap, providing you with the confidence to explore properties that fit within your budget.

The Real Truth About Homeownership: Why It’s Worth the Journey

As a mortgage lender, we’ve helped countless families achieve their dreams of homeownership. We understand that owning a home isn’t always a walk in the park, but the benefits far outweigh the challenges. Let’s talk about why homeownership remains one of the most powerful ways to build long-term wealth and stability.
Building Equity, Not Someone Else’s Wealth
Every mortgage payment you make is like paying yourself instead of your landlord. While renters help their landlords build wealth, homeowners gradually increase their own net worth through equity. It’s like having a automatic savings account that grows over time.
Tax Benefits That Make a Difference
Homeownership comes with significant tax advantages, including the opportunities to deduct mortgage interest and property taxes. These deductions can lead to substantial savings come tax season, putting more money back in your pocket.
Freedom to Create Your Space
Want to paint your walls hot pink? Plant a garden? Finally get that dog you’ve always wanted? As a homeowner, you don’t need to ask for permission. Your home truly becomes your castle, allowing you to customize your space to match your lifestyle and preferences.
Protection from Rising Housing Costs
While renters face annual increases in their monthly payments, homeowners with fixed-rate mortgages enjoy more stable housing costs. In today’s inflationary environment, this predictability is more valuable than ever.
Let’s Be Real: It’s Not Always Easy
Homeownership comes with its own share of challenges. From unexpected repairs to property maintenance, being a homeowner means being responsible for everything that goes wrong. That leaky faucet? It’s on you now. The AC that decides to quit in August? Another problem to solve.
But here’s the truth: these challenges are temporary, while the benefits of homeownership are long-lasting. Every obstacle you overcome as a homeowner is an investment in your future and your family’s stability.
The Long-Term Perspective
When you’re writing that monthly mortgage check or dealing with a home repair, remember that you’re playing the long game. Homeownership is about building generational wealth, creating stability for your family, and investing in your future.
While the path to homeownership might not always be easy, it remains one of the most reliable ways to build wealth and create the life you want. As a company who’s helped many people and families navigate this journey, we can tell you that most homeowners look back and say, “It was all worth it.”
Ready to start your homeownership journey? Reach out to your loan officer to talk about your options and create a plan that works for you. Don’t have a loan officer yet? Find one here.
Remember, the best investment in your future might be the roof over your head.